The Sparky's Playbook — Chapter 10: Hiring & Managing Electricians
This article is Chapter 10 of The Sparky’s Playbook — the free guide to scaling, compliance, and building a high-value electrical business in Australia. Download the full 12-chapter book free →
Sparky’s Playbook — Chapter 10: Hiring & Managing Electricians
The transition from working alone to managing a team is the hardest growth phase for most electrical business owners. You went into business because you’re good at electrical work. Running a team requires a different set of skills — hiring, managing performance, handling conflict, dealing with leave and payroll, and maintaining quality when you’re not on every job.
This chapter covers what you need to know: award rates, your apprentice obligations, how to hire well, how to keep good people, and how to delegate without losing control of quality.
The Award Rate Foundation
Before hiring anyone, understand the minimum obligations under the Electrical, Electronic and Communications Contracting Award 2020 (the Electrical Award).
Key pay rates (approximate — check current rates at fairwork.gov.au):
| Classification | Description | Approx. base rate (2026) |
|---|---|---|
| Apprentice Year 1 | First-year apprentice | ~$13–$16/hr |
| Apprentice Year 2 | Second-year apprentice | ~$17–$21/hr |
| Apprentice Year 3 | Third-year apprentice | ~$22–$26/hr |
| Apprentice Year 4 | Fourth-year apprentice | ~$27–$30/hr |
| Electrician Grade 1 | Licensed electrician, base level | ~$32–$35/hr |
| Electrician Grade 3 | Experienced, additional responsibilities | ~$37–$42/hr |
| Electrician Grade 5 | Advanced/specialist/supervisor | ~$43–$50/hr |
These are minimums. Add superannuation (11.5%), leave loading (17.5% on annual leave), and allowances (tool allowance, industry allowance where applicable).
Common award allowances:
- Industry (trades) allowance — paid to all electricians, compensates for the nature of trade work
- Tool allowance — where the employee supplies their own tools
- Height allowance — for work above certain heights
- Live work allowance — for work on or near live conductors
- Distant work — accommodation and travel for work away from base
Missing allowances is a common source of underpayment claims. If you’re unsure, talk to an employment lawyer or use the Fair Work Ombudsman’s Pay Calculator.
Hiring Your First Electrician
Define what you actually need before advertising. A licensed electrician for residential maintenance? A CEC-accredited installer for solar? A leading hand for commercial projects? The job description determines who applies — vague ads attract everyone and waste your time.
Where to advertise:
- Seek (still the dominant platform for trade hiring in Australia)
- Indeed (strong for trades)
- Trade-specific Facebook groups (often where active job seekers are)
- Your own Google Business Profile (mention you’re hiring in a post)
- Word of mouth — tell your existing network, your suppliers, your industry contacts
What to assess in an interview:
Technical competence matters, but it’s verifiable. What’s harder to assess and more important for a small team:
- How do they handle a problem they don’t know how to solve? Ask for a real example. You want problem-solvers, not someone who freezes or covers up gaps.
- How do they communicate with customers? Your electricians represent your business on every job. A technically excellent electrician who is rude to clients will cost you more in lost reputation than their technical skills are worth.
- What do they care about? Understanding what motivates someone tells you whether they’ll stay, what kind of work they’ll do best, and whether your culture fits them.
The practical test: If possible, take them on a paid trial day before committing. You learn more in one day in the field than in three rounds of interviews.
Taking On an Apprentice
An electrical apprentice is a 4-year investment. Done well, it’s one of the best talent strategies available to a small electrical business — you train someone exactly the way you want them to work, they’re loyal, and you develop a pipeline of skilled staff.
The process:
- Find a candidate (school leaver, career changer, existing employee who wants to go to the trades)
- Register the training contract with your state training authority
- Enrol them at a TAFE or private RTO for the Certificate III in Electrotechnology
- Provide on-the-job training, mentoring, and allow time off for their off-the-job training (typically one day per week)
- Complete competency sign-offs as they demonstrate skills
- Pay the applicable award rates for each year of the apprenticeship
The Group Training Organisation (GTO) option: A GTO employs the apprentice and places them with you. The GTO handles the HR and administrative obligations; you supervise the day-to-day work. You pay a hosting fee rather than direct employment costs. GTOs are useful if you’re not confident in the HR administration side of employment or if your workflow is inconsistent (the GTO can redeploy the apprentice during your quiet periods).
What makes apprenticeships work:
- Consistent supervision from a patient, skilled tradesperson
- Clear expectations and standards
- Regular feedback — they need to know how they’re going
- Investment in their development (don’t just use them for labourer tasks; teach them)
- Patience — they will make mistakes, and handling those well determines whether they stay
Managing Performance
Most small electrical business owners avoid performance conversations. The result: underperformance persists, good staff get frustrated by carrying underperformers, and eventually you either lose good people or lose the underperformer through a messy separation.
The regular one-on-one. A 15-minute check-in every 1–2 weeks with each team member. Not a formal review — a conversation. “How are you going? Anything you need from me? Anything you’re struggling with?” This surfaces problems early and makes the formal performance conversation easier because it’s part of a pattern, not a sudden intervention.
Addressing underperformance promptly. When performance is not meeting expectations:
- Have a direct, private conversation. Describe the specific behaviour or outcome, not a character judgement. “The last three jobs have gone over budget by 2+ hours — I need to understand why and fix it” rather than “You’re too slow.”
- Agree on what good performance looks like and by when.
- Follow up — check in on progress and acknowledge improvement.
Under the Fair Work Act, dismissal for poor performance requires documented warnings and opportunity to improve. Keeping brief records of conversations (date, what was discussed, what was agreed) protects you if it comes to formal action.
Keeping Good People
Good electricians have options. They can get work anywhere. Keeping them requires more than just paying the award rate.
What actually drives retention:
Pay. Being below market is the fastest route to losing good people. Know the market rate and pay it. The cost of turnover (recruitment, lost productivity, training) is far higher than a $3–5/hour premium.
Equipment. Good electricians notice when they’re given poor tools. Investing in quality equipment signals respect for their work.
Autonomy. Micromanaging skilled tradespersons is demotivating and insulting. Set clear expectations and standards, then let them do the work. Be available for questions and support, not hovering.
Recognition. Simple acknowledgement — “That was a tough job, you handled it well” — costs nothing and matters more than most managers believe.
Progression. If there’s no path forward in your business, ambitious electricians leave to create their own. A career path from electrician to senior electrician to leading hand to project manager (or business partner) retains people who would otherwise leave to compete with you.
Delegating Without Losing Quality
The hardest transition for owner-operators: letting go of being on every job without letting quality slip.
The quality control system:
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Clear standards. Document what good work looks like. A one-page standard for how jobs should be completed, documented, and closed out — what photos to take, how to fill the CoC, how to interact with the customer, how to leave the site.
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Customer feedback. Automated review requests tell you how customers experienced each job. Read every review and every piece of feedback. Patterns reveal quality issues before they compound.
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Random audits. Occasionally revisit completed jobs unannounced — not to check up suspiciously, but as a standard quality process. Normalise it from the start: “I periodically check our work — it’s how we maintain the standard.”
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Morning debrief rhythm. A 10-minute start-of-day check-in keeps you across what each technician is doing, surfaces blockers early, and lets you spot scheduling or resource issues before they become problems.
Quick Wins
3 actions this week:
- Check your current employee pay rates against the updated Electrical Award — Fair Work updates minimums every July. If you’re behind, rectify it proactively rather than having it discovered.
- Schedule a one-on-one with each team member — even a 10-minute informal check-in breaks the pattern of only talking when there’s a problem.
- Write down your job completion standard — what should every finished job look like? One page. Share it with your team.
Related Reading
- QLD Electrical Contractor Licence Guide 2026
- WA Electrical Contractor Licence Guide 2026
- The Sparky’s Playbook — Chapter 7: Cash Flow Management
- The Sparky’s Playbook — Chapter 11: Scaling Your Electrical Business
- ServiceM8 Review 2026 — Is It Worth It for Electricians?
Want the full Sparky’s Playbook? This is Chapter 10 of a free 12-chapter guide covering licensing, EV charging, commercial solar, cash flow, tech stack, marketing, and building a business worth selling. Download The Sparky’s Playbook free →